Health Guarantee & Shipping Process

When you choose a Kitten from Friendly british shorthair, you’re not just welcoming home a bundle of fluff and joy you’re welcoming home years of love, laughter, cuddles, and companionship. We believe that love should begin with trust, and trust is built on honesty, transparency, and responsibility. That’s why we’ve created a thorough and heartfelt health guarantee and a smooth, secure shipping process to make your experience stress-free, whether you’re picking your puppy up in person or welcoming them from across the country.

Our Commitment to Your Kitten’s Health

Our commitment to your kitten’s health begins long before they ever open their tiny eyes. We start with carefully selected, health-tested parent cats who are not only physically sound but also have calm, affectionate, and intelligent temperaments. We believe temperament is just as important as genetics. Our adult cats are raised with the same level of care, love, and nutrition that our kittens receive, because healthy parents raise healthy babies both inside and out.

Each kitten at Friendly British Shorthair is raised in the heart of our home with 24/7 care, hands-on attention, and a carefully monitored developmental environment. From the very first day, we ensure they are gaining weight, nursing properly, hitting their milestones, and becoming comfortable with the sights, sounds, and routines of everyday life. We don’t cut corners, and we never compromise on quality. Every kitten is treated as if they’re going to stay with us forever, because that’s what they deserve.

By the time your kitten is ready to go home with you, they have already received a comprehensive vet check by our trusted licensed veterinarian. This includes a thorough physical exam — ears, eyes, teeth, joints, skin, heart, lungs, and more — as well as up-to-date vaccinations and deworming treatments. Your kitten’s health record will go home with you, signed by the vet, showing every medical treatment they’ve received and the date of their checkup.

We provide a written one-year genetic health guarantee with each kitten. This guarantee covers any life-threatening hereditary or congenital condition that significantly affects the quality of life of your kitten. If within the first year a licensed veterinarian detects such a condition, and it is confirmed by our own veterinarian, we will either replace the kitten or offer a refund depending on the situation and your preference. We never want to see a kitten suffer, and we will do everything we can to make things right.

However, we do not cover accidents, illnesses due to neglect or environmental exposure, injuries, or conditions caused by poor nutrition, improper care, or lack of veterinary treatment. We ask that you take your kitten to your veterinarian within 72 hours of arrival to establish your own care relationship and verify their health status.

We are always here to help guide you with health, nutrition, and wellness advice — not just in the early days, but for life. If you’re ever unsure about something, please reach out. We’ve helped many families troubleshoot everything from teething and sensitive stomachs to picky eating and seasonal allergies. While we are not veterinarians, we are passionate cat lovers and experienced kitten carers with knowledge and resources to share.

Safe & Caring Kitten Delivery

For families who live far from us and cannot pick up their kitten in person, we proudly offer safe, secure, and compassionate delivery options. We understand that trusting someone to transport your precious new family member is a big decision, and we have gone to great lengths to make sure the process is smooth, transparent, and above all kitten-focused.

We never ship our kittens like cargo. Your kitten is always accompanied by a loving, trained pet nanny who travels with them in-cabin on a commercial flight or by safe ground transportation, ensuring your little one is never alone or frightened. The nanny keeps your kitten calm, hydrated, and comforted during the journey, often sending updates along the way so you can follow your kitten’s trip to you in real time.

We coordinate every step of the delivery process with you in advance. You will know the date, time, travel details, and estimated arrival. Your kitten will travel with a familiar blanket or toy, food, health records, and instructions to help you transition them smoothly into your home. We take care of the booking, paperwork, and communication so you can focus on preparing your heart and home for their arrival.

We also offer in-person delivery within a reasonable driving distance, or you are always welcome to come directly to us to pick up your kitten — which we love, because it gives us the chance to meet you face to face.

The Right Time to Go Home

We never rush our kittens out the door. They only go home once they are at least 9–10 weeks old and fully ready emotionally, physically, and socially to leave their mother and littermates. Some breeders send kittens home earlier, but we believe those extra weeks give them the best possible start in life. And we promise — they are worth the wait.

Your kitten’s journey to you, whether across town or across the country, is treated with the same love, patience, and dedication that we give them every single day here at Friendly British Shorthair.

Because when you finally hold your kitten in your arms for the first time, we want you to feel what we feel every day — overwhelming joy, connection, and a kind of love that cannot quite be put into words.

At the end of the day, we know you are not just buying a cat. You are trusting us with your heart. And we promise to honour that trust in how we raise your kitten, how we send them home, and how we continue to support you even after they become part of your family.

From our arms to yours, with love and care always,

The Friendly British Shorthair Family